Privacy Policy

Overview

At RateMyFix™, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or make a purchase.

By using our site, you agree to the terms of this policy.

What Information We Collect

We may collect the following types of personal data when you interact with our website:

Contact Information: Name, email address, phone number
Order Information: Shipping and billing addresses, payment method (processed securely via third-party services)
Account Details: If you create an account, we store login credentials securely
Usage Data: Pages viewed, time spent, device/browser type, and location (IP address)
Marketing Preferences: Newsletter sign-ups or contact form responses

How We Use Your Information

We use your personal data to:

Process and fulfil orders
Communicate order updates or delivery information
Respond to customer service enquiries
Send marketing updates or promotions (if you’ve opted in)
Improve website performance and user experience
Comply with legal and tax obligations

Sharing Your Information

We do not sell or rent your data. We only share it with trusted third parties necessary to operate our business, including:

Payment processors (e.g., Wix Payments, PayPal, Stripe)
Delivery providers (e.g., Royal Mail)
Email marketing tools
Analytics services (e.g., Google Analytics)

These third parties are only permitted to use your data to perform their functions and must comply with GDPR.

Data Storage & Security

Your information is stored on secure, encrypted servers. We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

We only retain your personal data for as long as necessary to provide our services and comply with legal obligations.

Your Rights (UK & EU GDPR)

You have the right to:

Access the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your data (“Right to be forgotten”)
Withdraw consent to marketing communications at any time
Request a copy of your data in a portable format

To exercise your rights, contact us at info@ratemyfix.com.

Our website uses cookies to:

Remember your preferences
Improve site performance
Track usage (via tools like Google Analytics)

You can manage or disable cookies in your browser settings.

Third Party Links

Our website may contain hyperlinks or links to other websites. We are not responsible for the content, privacy practices, or policies of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date” at the top. We encourage you to review this policy periodically to stay informed.

If you have any questions or concerns about how your data is handled, please contact us at info@ratemyfix.com.