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Shipping & Returns Policy

At RateMyFix, we’re committed to delivering high quality tools that help tradespeople grow their reputation quickly and reliably. We want you to feel confident in every order, from the moment your item is shipped to the rare case where a return is needed.

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Shipping Policy

We offer free tracked delivery on all orders within the UK using Royal Mail. We process and ship all orders within 1–2 business days from the date of purchase. Once your order has been dispatched, you'll receive a confirmation email with tracking information.

 

We use Royal Mail Next Day delivery for UK orders. Based on our processing time, customers can typically expect to receive their order within 2–3 business days from the date of purchase.

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Shipping fees apply to international orders, and delivery times may vary depending on location. Any applicable customs fees or import duties are the responsibility of the customer.

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  • All deliveries are tracked for your peace of mind

  • Please ensure someone is available to receive the order

  • If incorrect shipping details are provided, we are not responsible for misplaced deliveries — a new order will need to be placed

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Shipping Dispatch Times

  • Orders placed before 10am (Mon–Sat) are dispatched the same day

  • Orders placed after 10am will be dispatched the next working day

  • Orders placed after 10am on Saturday will be dispatched on the following Monday

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No shipping on Sundays or bank holidays. If a bank holiday falls during the shipping window, your order will be dispatched on the next working day.

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If you experience delays or your parcel has not arrived within the expected timeframe, please contact us at info@ratemyfix.com and we’ll be happy to assist. 

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Track Your Order

To learn more about how your order is delivered or to track its progress, please track your item or visit Royal Mail.

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Returns Policy

You have 7 days from the date of your order to initiate a return request.

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To be eligible for a return, products must be:

  • Unused

  • In the original condition received

  • In their original packaging

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Customers are responsible for return shipping fees, which are not reimbursed. We recommend using a trackable shipping service or adding shipping insurance, as we cannot guarantee the arrival of returned items.

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Once we receive and inspect your return, we’ll notify you via email. If approved, we will issue a refund for the cost of the item, provided it is returned unopened and in the same condition as received. Refunds are only available within 7 days of the order date. Please note that original shipping costs are non-refundable.​​​​​

 

Items purchased during a sale or promotion are still eligible for return under the same conditions listed above.

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How to Return an Item

  1. Email us at info@ratemyfix.com

  2. Include your order number and reason for return

  3. Our support team will confirm your request and provide return instructions

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Warranty Guarantee

We stand by the quality of our products. If you believe your item is defective or faulty, please let us know. We offer a warranty on eligible items under the same return guidelines.

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However, please note:

  • If we determine that the defect is not genuine, we reserve the right to deny a replacement

  • Lost products are not covered under warranty

  • If your product has been intentionally damaged or misused, it will not be eligible for replacement

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For any questions, feel free to reach out to our support team at info@ratemyfix.com. We’re here to help.

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